Refund policy

Returns & Refunds

At Biveon, we want you to feel confident with every order. If something isn't right, we're here to help.

30-Day Satisfaction Guarantee

We stand behind every bottle we ship. If you're not satisfied with your purchase within 30 days of delivery, contact us for a refund — even if the bottle has been opened.

To request a refund, email us at support@biveon.com with your order number and a short note about why it wasn't right for you. Our team will review your request and walk you through the next steps. In most cases you won't need to send the product back.

Returns

You have 30 days after receiving your order to request a return.

Unopened bottles must be in their original condition with the safety seal intact and in the original packaging.

To start a return, contact us at support@biveon.com with your order number. Please don't send anything back before contacting us first — returns sent without prior approval can't be processed.

Damaged or Wrong Items

Please inspect your order when it arrives. If your bottle arrived damaged, leaking, with a broken seal, or if you received the wrong product, contact us as soon as possible with your order number and clear photos of the issue and the packaging.

Once approved, we'll send a replacement or issue a refund, whichever you prefer.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect — in that case we cover it.

Original shipping costs, if applicable, are non-refundable.

Refunds

Once your request is approved, we'll process the refund to your original payment method. Please allow a few business days for your bank or payment provider to complete the transaction.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on opened bottles outside of our 30-Day Satisfaction Guarantee.

We also can't accept returns for products damaged by improper storage, or for items not purchased directly from Biveon or an authorized retailer.

Subscriptions

You can pause, skip, or cancel your subscription at any time from your account or by emailing us. Changes must be made at least 48 hours before your next scheduled shipment. Orders that have already been processed fall under the standard return policy above.

Contact

For all return and refund questions, contact us at:

Email: support@biveon.com
Please include your order number in your message.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.